Houston, TX preferred — owning national field operations, converting backlog into delivered revenue, and building the operating engine for a multi-branch luxury technology platform.
Is This Role Right for You?
Our client is hiring a Vice President of Operations to lead national field operations across a multi-branch luxury residential technology platform. This is not a strategy-only operations role, a polished corporate transformation role, or a maintenance seat managing a mature system.
This is an operator’s role.
The company has national scale, strong market demand, a significant backlog of sold work, and a growing branch leadership team. The next unlock is operational execution: turning booked sales into delivered revenue, improving direct margin, deploying field labor effectively, and building the daily operating rhythm that allows every branch to perform consistently.
This role is for a battle-tested, multi-site operator who understands that operations is not just about process — it is about running the P&L every day. You need to be able to move from an executive conversation about margin and capacity to a branch-level conversation about customer issues, inventory constraints, labor utilization, project flow, or backlog conversion.
The right person will be COO-caliber. For the right candidate, the company is open to structuring the role at the COO level. The title matters less than the mandate: this is the largest and most impactful management role in the business.
The Company
Nation’s leading luxury residential technology integrator — PE-backed and scaling toward $100M+ in revenue.
The Platform
Branches across the U.S. — unifying what started as 15+ independent companies into one cohesive national platform.
The Opportunity
A company-shaping role to run national field operations, convert backlog into revenue, and build the operating rhythm for scale.
This role is brought to you by Jombine. We’re a recruiting partnership representing our client in this search.
We are Jombine — a recruiting partnership that goes far beyond traditional headhunting. We represent our clients as trusted talent advisors, partnering with leadership teams to find candidates who don’t just meet the technical requirements, but genuinely align with their unique culture, values, and team dynamics.
Our clients choose us because we invest the time to truly understand what makes their organization special — and then we find candidates who will thrive in that specific environment. This isn’t about placing bodies in seats; it’s about identifying people who will contribute to, and be energized by, the culture our clients are working to build.
Learn more at www.jombine.com.
About Our Client
Our client is the nation’s leading Home Experience Designer — the only scaled, national luxury residential technology integrator in the United States. They partner with ultra-high-net-worth homeowners, elite architects, custom builders, and interior designers to create seamless smart home experiences: lighting and shade control, whole-home audio/video, climate automation, security, networking, and integrated systems that make every day effortless, beautiful, and connected.
They operate as one unified company — not a franchise — across 15+ branches serving the U.S. They are PE-backed, scaling toward $100M+ in revenue, and in the middle of an ambitious transformation: unifying what started as 15+ independent companies into one cohesive national platform.
The branches exist. The customers exist. The backlog exists. The next chapter depends on operational execution.
That’s where you come in.
The Transformation
Our client is at an inflection point. The company has built a national footprint in a fragmented industry, but the operating model is still being professionalized. Each branch has its own legacy, market dynamics, processes, team structure, and maturity level. The opportunity is not to impose bureaucracy. The opportunity is to build the systems, cadence, leadership discipline, and performance visibility that allow local branches to execute with national-level consistency.
The Scale
This business serves some of the most demanding residential clients and builder partners in the country. The work is complex, custom, and field-driven. Sales creates a substantial backlog of contracted work, but operations turns that backlog into delivered revenue, recognized revenue, margin, customer experience, and cash flow. That distinction is central to this role.
What You’ll Own
You will serve as the senior operations leader, reporting directly to the CEO. You’ll lead national field operations and own the operating engine that converts sold work into delivered revenue across the branch network.
You’ll directly lead and develop the General Manager network and field operations organization. You’ll be responsible for project delivery, service execution, labor deployment, production throughput, operational cadence, direct margin, and the daily P&L levers that determine whether the business hits its numbers.
This is the full operating mandate — from backlog to revenue, field to executive table, strategy to execution.
National Operations
Lead and unify operations across all locations. Drive consistent standards for project delivery, service execution, labor utilization, quality, margin, and client experience.
Backlog-to-Revenue Execution
Own the operational process that turns sold work into completed work. Sales creates the backlog. Operations delivers it. Your team is responsible for moving that backlog into production, completion, and recognized revenue.
GM & Field Leadership
Lead a strong and growing General Manager network. These are capable leaders who should look at you and immediately understand why you are in the seat. Your job is to create followership, not just compliance.
Daily P&L Performance
Know where the business stands during the month — not just after the month closes. When the business is short on the 15th, you know what levers to pull: revenue realization, margin rate, labor utilization, project flow, cost control, scheduling, procurement, or field execution.
What This Role Demands
This role demands a proven operator who has led complex, field-driven, project-based businesses before. You need senior operations experience, multi-site leadership experience, and direct P&L ownership — but more importantly, you need to understand how to run the business every day.
This is not a developmental role. The company needs someone who can step in quickly, earn credibility with strong General Managers, diagnose the operating reality, and drive performance.
The best fit has led operations in a business where the work is variable, custom, client-sensitive, and field-executed — not purely route-based, repetitive, or formulaic.
Multi-Site Leadership
Senior operations leadership across multiple locations, branches, regions, or business units. Experience with 10+ locations or comparable complexity is strongly preferred.
Project-Driven Industry Experience
Experience in a field-based, project-driven business where delivery quality, labor deployment, scheduling, margin, and client experience all matter. Strong fits may come from residential services, construction, remodeling, HVAC, plumbing, specialty trades, flooring, roofing, windows, MEP, custom home building, or complex facility services.
P&L Ownership
Proven ability to own and drive a meaningful P&L. You understand revenue realization, direct margin, labor utilization, unbillable time, cost control, project velocity, and the operational levers that determine profitability.
Operator Mentality
You are not just a change-project leader. You know how to get into the business, diagnose what is happening, pull the right levers, and keep the organization moving.
Why This Role, Why Now
The smart home industry is becoming the next essential trade in luxury residential construction. Integrated lighting, automated shades, whole-home audio/video, networking, climate control, and security are no longer optional upgrades — they are baseline expectations in high-end homes.
Our client has the market position, branch footprint, client relationships, and revenue opportunity to define this category nationally. But the operating engine must mature to support the next phase of growth.
The business has a substantial backlog. The sales organization is creating opportunity. The field teams are growing. The General Manager bench is being strengthened. Now the company needs a senior operator who can turn that potential into consistent execution.
This is not about inheriting a perfect machine. It is about building the operating rhythm that allows a national platform to perform.
That’s the opening. That’s your lane.
A National Role With Significant Field Presence
Houston, TX is the preferred home base, where key corporate leadership is based. The company is open to exceptional candidates elsewhere, but what is non-negotiable is your commitment to being present in the field.
This is not a remote office role. This is being the operating leader of a national branch network — constantly visible across locations, building credibility with General Managers, understanding operational constraints, and ensuring strategy translates into execution.
Significant travel is required and expected.
Corporate HQ
Houston, TX preferred. Strong preference for regular access to the CEO and senior leadership team.
Branch Network
15+ locations across the U.S. Regular field visits to build GM relationships, inspect operational performance, coach leaders, and understand the reality of delivery.
Field Travel
50%+ travel nationwide. You need to be where the work happens — not managing from a distance.
Executive Table
Partnering directly with the CEO and cross-functional leaders across Finance, Sales, People Operations, and Technology to drive enterprise performance.
Your First 12–18 Months: Four Strategic Priorities
Success in this role will be defined by your ability to drive performance while building the operating model for scale. This is not a maintenance role with a polished playbook. It is a mandate to build the rhythm, discipline, and leadership structure required to run a complex national field organization.
Convert Backlog Into Delivered Revenue
The company has meaningful booked sales and backlog. Your first mandate is to move that work through the operating system. You will identify where projects are stuck, where production capacity is constrained, where inventory or procurement slows execution, where scheduling breaks down, and where branch cadence needs to improve. You will drive revenue operationally — not by selling, but by delivering.
Improve Direct Margin and Labor Utilization
You will own the operating levers that determine profitability. That includes field labor utilization, unbillable time, project execution discipline, direct margin, rework reduction, scheduling effectiveness, job costing accuracy, service turnaround, and production throughput. You need to know how to diagnose whether the problem is revenue realization, margin rate, cost, utilization, project velocity, or capacity — and then act.
Lead and Elevate the GM Network
The company has been hiring strong General Managers. They do not need a lightweight manager or a corporate figurehead. They need a leader they can respect, learn from, and follow. You will lead through influence, judgment, coaching, support, and accountability. You will know when to push, when to support, when to allow exceptions, and when to hold the line. The goal is followership — not command-and-control.
Build Rhythm in a Variable Business
This is a bespoke, project-driven business with a smaller number of highly variable transactions. It is not a high-volume, repetitive, route-based operation. Your job is to create predictable cadence in a less predictable business. That means management rhythms, KPI visibility, branch reviews, escalation paths, operating standards, labor planning, and decision-making discipline that help the company catch problems early and move faster.
The Profile We're Looking For
True Operator, Not Just Strategist
You can build the plan, but you also know how to get into the details and make the business perform. You are not above the work. You know when to go into the trenches, stay there long enough to solve the problem, and then step back out to lead at scale.
P&L Driver
You understand that operations is not just about execution — it is about financial performance. You know how to read the P&L, diagnose misses, and pull the right operational levers to improve revenue, margin, utilization, and profitability.
Leads Through Influence and Accountability
You are managing strong General Managers and senior field leaders. You know how to create trust, earn respect, and build followership without relying on title alone. You support when needed, push when required, and hold the line when performance demands it.
Nimble and Urgent
You can move from a customer issue in one branch, to an inventory constraint, to a labor deployment discussion, to a margin conversation, to an executive operating review — and keep the whole picture in focus. This business requires pace, judgment, and urgency.
Comfortable With Bespoke Complexity
You understand custom work. You know the difference between a formulaic operation and a high-variability project business. You can build structure without pretending the work is simple.
Builder of Cadence
You do not just solve today's problem. You build the operating rhythm that prevents tomorrow's problem. You create visibility, accountability, and repeatable management cadence without burying the organization in bureaucracy.
Who We’re Looking For
As Vice President of Operations, you will serve as the senior operations leader and report directly to the CEO. You’ll own national field operations — General Managers, production, service, project delivery, operations support, and the systems that turn contracted work into delivered revenue.
This role requires deep operational expertise, real P&L fluency, the ability to lead strong leaders, and the judgment to operate in a complex, custom, field-driven business.
Depending on the final candidate, this role may be structured as VP of Operations or COO. What matters most is the operating mandate: run the field organization, convert backlog into revenue, improve margin, lead the GM network, and build the operating engine for scale.
Build the Operating Engine
Design and implement the cadence, processes, standards, dashboards, and leadership rhythms that allow the company to execute consistently across branches.
Lead the Field
Develop GMs, production leaders, service leaders, and field teams. Create trust, accountability, and followership across a highly capable branch leadership group.
Deliver Results
Convert backlog into delivered revenue. Improve margin. Manage labor utilization. Hit operational targets. Catch problems early and act quickly.
Every phase of this mandate demands presence, precision, and a genuine commitment to building an organization that performs consistently — from the first branch visit to the final operating review.
What You’ll Be Doing
Own National Operations
Lead and unify operations across all locations nationwide. Drive consistent standards for project delivery, service execution, production throughput, labor utilization, and client experience. Create, execute, and adjust long-term, annual, monthly, and in-month operating plans. Deliver key results: recognized revenue, gross margin, profitability, project timeliness, service turnaround, quality, and client satisfaction.
Convert Backlog Into Revenue
Own the operating system that moves sold work into production and completion. Identify bottlenecks in project flow, scheduling, procurement, inventory, field capacity, labor deployment, and branch execution. Build the management cadence required to move work forward predictably.
Drive P&L Performance
Partner with Finance and branch leadership to understand revenue, margin, labor, utilization, cost, and profitability performance. Know how to determine whether the business needs to accelerate revenue realization, improve margin rate, cut costs, redeploy labor, fix scheduling, reduce rework, or improve project flow.
Lead the GM Network
Directly lead, coach, challenge, and support General Managers across the branch network. Create followership with capable leaders by bringing operating judgment, practical problem-solving, and a clear performance standard. Help GMs grow while holding them accountable to branch performance.
Build the Operating Model
Develop and roll out the processes, systems, standards, and management rhythms that improve consistency, quality, speed, and margin. Create clarity around project delivery, scheduling, service, field supervision, warehousing, QA, inventory readiness, and branch operating cadence.
Deploy and Scale Field Labor
Support the effective deployment of newly hired production talent and ensure field capacity is aligned to backlog and demand. Monitor utilization, unbillable time, training needs, job readiness, branch capacity, and labor productivity. Build systems that allow new team members to become productive quickly without compromising quality.
Partner Across Functions
Work closely with Sales, Finance, People Operations, Technology, and branch leadership. Sales creates backlog. Operations delivers it. Finance measures it. People helps build the team. Technology and systems support the cadence. You will need to connect all of it.
Build for Scale
Prepare the business to scale with stronger operating discipline, better branch visibility, clearer accountability, and improved execution. Future M&A and expansion may be part of the company’s growth path, but the immediate need is building an operating engine that performs today and scales tomorrow.
Required Education & Experience
We’re looking for a seasoned operations executive with a demonstrated track record of running complex, field-driven, project-based businesses across multiple locations.
The ideal candidate brings the operational depth to drive daily P&L performance, the leadership presence to guide strong General Managers, and the systems thinking to build a scalable operating model.
Senior Operations Experience
15+ years of progressive operations leadership preferred, with meaningful experience leading field-driven, project-based organizations.
P&L Ownership
Direct ownership of revenue, margin, labor, cost, and profitability performance. Proven track record of improving financial and operational outcomes in real time — not just reporting on them after the fact.
Multi-Site Leadership
8+ years leading multi-site organizations preferred. Experience across 10+ locations, branches, markets, regions, or operating units is strongly preferred.
Complex Project-Based Operations
Experience in a business where work is custom, variable, field-executed, and client-sensitive. Strong preference for non-route-based residential services, construction, remodeling, HVAC, plumbing, flooring, roofing, windows, siding, MEP services, custom home building, specialty trades, or complex project-based service environments.
Multi-Level Leadership
Experience leading leaders — General Managers, branch leaders, regional operators, production leaders, or senior field leaders. Must be able to coach high-capability leaders, not just manage individual contributors.
Education
Bachelor’s degree preferred. MBA or advanced degree is a plus, but equivalent operating experience will be strongly considered.
Competencies, Abilities & Skills
P&L and Financial Acumen
Strong understanding of revenue realization, direct margin, job costing, labor utilization, profitability management, cost control, and operational forecasting.
Backlog and Production Management
Proven ability to move sold work through production by improving scheduling, labor deployment, procurement readiness, inventory flow, project management, and field execution.
Multi-Site Operations Mastery
Deep expertise leading distributed field organizations across diverse markets. Able to balance standardization with local nuance.
Systems and Process Thinking
Proven ability to design and implement operating cadence, dashboards, management routines, SOPs, escalation processes, and support functions across a field organization.
Influence-Based Leadership
Able to build followership with strong General Managers and field leaders. Leads through clarity, judgment, trust, accountability, and practical value — not command-and-control.
Nimble Decision-Making
Comfortable operating in a business where customer issues, inventory problems, project constraints, labor questions, and P&L performance can all demand attention in the same day.
Field Credibility
Comfortable in branches, warehouses, job sites, operating reviews, and executive meetings. Able to earn credibility with both field teams and senior leaders.
Travel Requirements
Travel required — 50%+ nationwide. You need to be in the field regularly: building relationships with General Managers, understanding local operations, coaching leaders, and ensuring strategies translate effectively on the ground. Houston, TX preferred home base.
Compensation & Benefits
Executive Base Salary
Commensurate with experience, scope, and track record. Performance bonus expected in the 30%–40% range.
Title Flexibility
VP Operations or COO-level structure for the right candidate. The company is open to the right title for the right operator. The mandate matters more than the label.
- Medical, Dental & Vision
- 401(k) with Company Match
- HSA & FSA
- PTO & Paid Holidays
- Paid Parental Leave
- Performance-Based Bonus
- Long-Term Incentive Program
Ready to Lead the Operating Engine?
If you’re an operator who can run the P&L every day, lead strong General Managers, convert backlog into revenue, improve margin, deploy field labor effectively, and build cadence in a complex project-based business — we’d love to meet you.
This is more than a job. It is a company-shaping operating mandate.
You won’t be inheriting a polished playbook. You’ll be building the operating engine that allows a national luxury technology platform to perform at scale.
Apply today and help build the next chapter of growth.
Discover More
Curious to learn more about our client’s growth story, leadership team, or the operational challenge ahead? We invite you to connect and explore further.
Vice President of Operations