Houston, TX preferred — leading and unifying operations across a national, multi-branch luxury technology platform.
Is This Role Right for You?
Our client is hiring a Vice President of Operations to lead and unify operations across a national, multi-branch platform. This is not a maintenance role managing a well-oiled machine. This is the opportunity to build the operating model, set the standard, and lead the field organization for a scaling national brand that's still defining what operational excellence looks like at scale.
This role is for a battle-tested, multi-site operations leader who thrives in complexity, builds systems where none exist, and is energized by the challenge of creating a cohesive national operation out of 15+ independent companies.
The Company
Nation's leading luxury residential technology integrator — PE-backed, scaling toward $100M+ in revenue.
The Platform
Branches across the US — unifying what started as 15+ independent companies into one cohesive national brand.
The Opportunity
A career-defining role to write the playbook — with direct CEO access, real authority, and a clear path to Chief Operating Officer.
This role is brought to you by Jombine. We're a recruiting partnership representing our client in this search.
We are Jombine — a recruiting partnership that goes far beyond traditional headhunting. We represent our clients as trusted talent advisors, partnering with leadership teams to find candidates who don't just meet the technical requirements, but genuinely align with their unique culture, values, and team dynamics.
Our clients choose us because we invest the time to truly understand what makes their organization special — and then we find candidates who will thrive in that specific environment. This isn't about placing bodies in seats; it's about identifying people who will contribute to, and be energized by, the culture our clients are working to build.
Learn more at www.jombine.com.
About Our Client
Our client is the nation's leading Home Experience Designer — the only scaled, national luxury residential technology integrator in the United States. They partner with ultra-high-net-worth homeowners, elite architects, custom builders, and interior designers to create seamless smart home experiences: lighting and shade control, whole-home audio/video, climate automation, security, networking, and integrated systems that make every day effortless, beautiful, and connected.
Headquartered in Austin, Texas, they operate as one unified company — not a franchise — across 15+ branches serving the US. They're PE-backed, scaling toward $100M+ in revenue, and in the middle of an ambitious transformation: unifying what started as 15+ independent companies into one cohesive national platform. The branches exist. The revenue is flowing. What's been missing is the unified operating model and leadership infrastructure to power the next phase of growth.
That's where you come in.
The Transformation
Our client is at an inflection point — consolidating 15+ independently acquired companies into a single national operating platform. Consistent standards, unified systems, and a scalable model are being built right now. The person who builds them will define how this brand operates for years to come.
The Scale
A client roster of ultra-high-net-worth homeowners and elite builders across the country. The operating model being built here will touch every one of those relationships — and determine whether they become a truly national brand or remain a collection of local businesses.
What You'll Own
You will serve as the senior operations leader, reporting directly to the CEO. You'll own the formulation and execution of the national operating strategy — setting vision and operating plans with the leadership team, then leading the field organization in delivering consistent, high-performing results against those plans.
You'll directly oversee General Managers and the field operations team, driving standards for sales support, service delivery, and project execution across every location. This is the full operating mandate — strategy to execution, field to boardroom.
National Operations
Lead and unify operations across all locations. Drive consistent standards for service delivery and project execution nationwide.
Operating Model
Build the processes, systems, and standards that improve consistency, quality, and margin across every branch.
Field Leadership
Directly develop General Managers and field leadership. Build the recruiting, onboarding, and development programs that create bench strength.
Performance Systems
Implement the management cadence, KPIs, dashboards, and reporting rhythm that improve forecasting, transparency, and results.
What This Role Demands
This role demands a battle-tested multi-site operations leader who has scaled a field-driven, project-based business before. You need 15+ years of senior operations leadership, including 8+ years leading multi-site organizations and significant P&L responsibility — ideally in technology integration, construction, home services, or similar project-driven industries.
You must have a proven track record of building leaders (not just managing individual contributors), integrating acquisitions, and driving consistent performance across disparate locations. Most importantly, you need to be a builder — someone who thrives on creating operating models, not just maintaining them.
Multi-Site Leadership
15+ years of senior operations leadership, including 8+ years leading multi-site organizations with 10+ locations and full P&L responsibility.
Project-Driven Industry
Experience in technology integration, construction, home services, or similar field-based, project-driven businesses is required.
Builder Mentality
Proven track record of creating operating models, integrating acquisitions, and standardizing processes across disparate locations.
Leadership Development
Demonstrated ability to build and develop senior leaders — General Managers, Regional Directors — not just manage individual contributors.
Why This Role, Why Now
The smart home industry is the next essential trade in luxury residential construction. Integrated lighting, automated shades, whole-home audio/video, networking, and climate control are no longer optional upgrades — they are baseline expectations in high-end new construction. A national platform that can deliver them consistently, at scale, will define this category.
Our client has the market position, the client relationships, and the revenue to win this space — but the operating model to sustain it has not yet been built. The company is at an inflection point: the infrastructure exists, the growth is real, and the window to define the standard is wide open.
The executive who steps into this role doesn't inherit a playbook. They write it — with direct access to the CEO, real authority to build the structure and systems they know are needed, and the satisfaction of seeing their operating model power growth across the entire company. That's the opening. That's your lane.
A National Role With Significant Field Presence
Houston, TX is the preferred home base — where the corporate team is based. But we're open to exceptional candidates elsewhere. What's non-negotiable is your commitment to being present in the field.
This is not a remote office role. This is being the operating architect of a national brand — constantly visible across locations, building relationships with General Managers, understanding local operations, and ensuring your strategies translate effectively on the ground. Significant travel (50%+) is required and expected.
Corporate HQ
Houston, TX preferred — where the senior leadership and corporate functions are based. Strong preference for local presence.
Branch Network
15+ locations across the US. Regular field visits to build GM relationships, audit performance, and coach leaders on the ground.
Field Travel
50%+ travel nationwide. You need to be where the work happens — not managing from a distance.
Executive Table
Partnering at the leadership level with the CEO, VP of Finance, VP of Sales, and VP of People to shape company strategy.
Your First 12–18 Months: Three Strategic Priorities
Success in this role will be defined by three clear priorities. This isn't a maintenance role with a polished playbook — it's an opportunity to shape how a national brand operates, from the ground up.
Build the Operating Model
Lead the development and rollout of processes, systems, and standards that improve consistency, quality, and margin across all locations. Define the right organizational structure — centralized, decentralized, regional, or hybrid — function by function. Create clarity around roles like project management, scheduling, warehousing, and QA at the branch level. You're not inheriting a playbook. You're writing it.
Unify and Elevate the Field Team
Directly develop the General Managers and field leadership team. Build the recruiting, onboarding, training, and development programs that create bench strength and leadership pipeline. Decide who stays, who grows, and where gaps need to be filled. This requires the ability to build leaders, not just manage them.
Drive Performance and Accountability
Implement the management cadence, KPIs, dashboards, and reporting rhythm that improve forecasting, transparency, and results. Ensure every location is hitting quality, margin, and revenue targets — and you catch problems early, not after the fact.
The Profile We're Looking For
Systems Builder, Not a Firefighter
You don't just solve today's problems — you build the systems that prevent tomorrow's. You see a fragmented, inconsistent operation and think, "I can architect this." You thrive on creating operating models, standardizing processes, and building infrastructure that allows a company to scale.
Leads Through Influence and Accountability
You're managing General Managers and senior leaders across the country. You know how to set clear expectations, inspect what you expect, and hold people accountable — while building trust, coaching performance, and developing your leadership bench.
Operator with P&L DNA
You understand that operations isn't just about execution — it's about driving profitable growth. You know how to read a P&L, understand margin levers, and make decisions that balance quality, speed, and profitability. You've owned revenue and profit targets and delivered them consistently.
Deeply Analytical and Data-Driven
You live in the numbers. You build dashboards, track KPIs, and use data to diagnose problems and drive decisions. You know how to translate raw data into actionable insights for your team and the CEO.
Multi-Site Operations Veteran
You've led a distributed field organization — through organic growth, acquisitions, or greenfield expansion. You understand the unique challenges: balancing standardization with local market needs, building culture across distance, and ensuring consistent performance when you can't be everywhere at once.
Comfortable with Ambiguity and Pace
This isn't a stable, predictable environment. Priorities shift. The company is growing. You're building the plane while flying it. You thrive in that environment — energized by the challenge of creating order from complexity and building something that will last.
Who We're Looking For
As Vice President of Operations, you will serve as the senior operations leader and report directly to the CEO. You'll own the national operating strategy and lead the field organization — General Managers, operations support, and the entire project delivery and service network — in delivering consistent, high-performing results across every location.
This role requires deep operational expertise, the ability to lead and develop senior leaders, and the strategic vision to build an operating model that can support aggressive growth while maintaining the quality and client experience that defines the brand.
Build the Model
Design, implement, and scale the national operating framework
Lead the Field
Develop GMs, set standards, drive accountability across all locations
Deliver Results
Hit quality, margin, and revenue targets — and catch problems early
Every phase of this mandate demands presence, precision, and a genuine commitment to building an organization that performs consistently — from the first branch visit to the final operating review.
What You'll Be Doing
Own National Operations
Lead and unify operations across all locations nationwide. Drive consistent standards for sales support, service delivery, and project execution. Create, execute, and adjust long-term, annual, and monthly operating plans. Deliver key results: revenue, gross margin, profit, project timeliness, service turnaround, and quality.
Build the Organization
Directly oversee and develop the field team — General Managers, operations support, and frontline leadership. Structure the organization for scale: decide the right model function by function. Partner with People to build recruiting, onboarding, development, and training programs that grow leadership bench strength.
Build the Operating Model
Lead the development and rollout of processes and systems that improve consistency, quality, speed, and margin. Develop support functions for the field — procurement, fleet, licensure, facilities, safety, training — and ensure functional clarity within each market: project management, scheduling, warehousing, and QA.
Expand the System
Add new locations effectively through greenfield expansion or acquisition. Own operational due diligence for acquisitions. Lead the on-the-ground integration of newly acquired companies into the operating model, culture, and systems.
Drive Performance and Accountability
Hold General Managers and the field organization accountable to financial, quality, and operational targets. Implement the management cadence, KPIs, dashboards, and reporting rhythm that improve forecasting, predictability, and transparency. Make tough calls when performance doesn't meet standards.
Required Education & Experience
We're looking for a seasoned operations executive with a demonstrated track record of scaling field-driven, project-based businesses across multiple sites. The ideal candidate brings both the systems thinking to architect an operating model and the leadership depth to develop a senior team across a national footprint.
15+ Years Experience
Senior operations leadership in technology integration, construction, home services, or similar project-driven, field-based industries. 8+ years leading multi-site organizations (10+ locations preferred).
P&L Ownership
10+ years with full P&L responsibility including revenue ownership. Proven track record of hitting and improving quality, financial, and growth targets over multiple years.
Multi-Level Leadership
5+ years as a third-level manager or higher (managing managers of managers). Experience building and leading General Managers, Regional Directors, or equivalent senior leaders.
Acquisition Integration
Demonstrated experience scaling operations including acquisition integration and/or greenfield expansion. Bachelor's degree required; MBA preferred.
Competencies, Abilities & Skills
Multi-Site Operations Mastery
Deep expertise leading distributed field organizations with 10+ locations across diverse markets and geographies.
P&L and Financial Acumen
Strong understanding of revenue drivers, margin levers, and profitability management in project-based businesses.
Systems and Process Thinking
Proven ability to design, implement, and scale operating models, SOPs, and support functions across a field organization.
Data-Driven Decision Making
Deeply analytical; comfortable building KPIs, dashboards, and using data to drive performance. Strong working knowledge of ERP, project management, and reporting tools.
Leadership Development
Demonstrated ability to hire, coach, and develop senior leaders; build leadership pipeline and bench strength across a national footprint.
Compensation & Benefits
Executive Base Salary
Commensurate with experience and track record at the VP level. 30% performance bonus.
Clear Career Path
Direct path to Chief Operating Officer as the company scales and the leadership structure formalizes further.
Medical, Dental & Vision
401(k) with Company Match
HSA & FSA
PTO & Paid Holidays
Paid Parental Leave
Performance-Based Bonus
Long-Term Incentive Program
Ready to Lead at National Scale?
If you're an operator who thinks in systems, builds leaders, and knows how to scale a business without losing what makes it special — we'd love to meet you.
This is more than a job. It's a career-defining opportunity to shape how a national brand operates. You won't be inheriting a polished playbook. You'll be writing it. Apply today and help build the next chapter of growth.
Discover More
Curious to learn more about our client's growth story, leadership team, or the operational challenge ahead? We invite you to connect and explore further.
Vice President of Operations