San Francisco Bay Area — high-volume service territory in one of the country's wealthiest and most active luxury smart home markets.
Is This Role Right for You?
Our client is hiring a Luxury Service Account Manager in San Francisco. This is an opportunity to step into one of their largest and most active branches ($9-12M annually) and own the service sales function — turning existing client relationships and service calls into upgrade opportunities, support plan conversions, and long-term recurring revenue.
This role is for a technically proficient, client-focused sales professional who thrives in fast-paced, high-volume environments, can diagnose smart home systems on the fly, and is energized by the challenge of turning reactive service calls into proactive revenue opportunities.
The Company
National luxury technology integrator — smart home solutions for high-end residential projects.
The Market
San Francisco Bay Area — Peninsula, Silicon Valley, Napa — serving one of the wealthiest client bases in the country.
The Opportunity
High-volume service territory with massive untapped potential. Existing client base, consistent lead flow from 4-6 service techs, and operational infrastructure in place.
This role is brought to you by Jombine. We're a recruiting partnership representing our client in this search.
We are Jombine — a recruiting partnership that goes far beyond traditional headhunting. We represent our clients as trusted talent advisors, partnering with leadership teams to find candidates who don't just meet the technical requirements, but genuinely align with their unique culture, values, and team dynamics.
Our clients choose us because we invest the time to truly understand what makes their organization special — and then we find candidates who will thrive in that specific environment. This isn't about placing bodies in seats; it's about identifying people who will contribute to, and be energized by, the culture our clients are working to build.
Learn more at www.jombine.com.
About Our Client
Our client is a national luxury technology integrator specializing in smart home solutions for high-end residential projects. They design, sell, and install integrated systems — lighting, shades, audio/video, networking, automation, and security — for some of the most spectacular homes in North America.
The San Francisco Bay Area location is one of their largest and most active branches, generating $9-12M in annual revenue with a 22-person team. The market spans the Peninsula, Silicon Valley, and Napa — serving an exceptionally wealthy client base driven by the tech industry. This branch was built through the acquisition of three companies (Homeworks Group, Twilight Solutions, and Avid), creating a diverse mix of AV-heavy and security-strong expertise.
Fresh operational investment is in place with a clear mandate: formalize the service sales function, relieve the overwhelmed service manager, and capture the massive untapped revenue sitting in the existing client base. This is a high-visibility role in a market with extraordinary wealth and consistent opportunity.
The Market Reality
The San Francisco Bay Area is one of the wealthiest regions in the country, with massive concentration of tech wealth driving luxury real estate across the Peninsula, Silicon Valley, and Napa. The existing client base is large, active, and underserved on the service sales side.
The Market Opportunity
There is a ton of untapped business. The service manager has 30 years of experience and receives 30+ calls daily from long-standing clients — but he's overwhelmed. The funnel is overflowing, and follow-up is suffering. This role is designed to relieve that pressure and turn that volume into revenue.
What You'll Be Selling
You will own the service sales function for existing clients across the San Francisco Bay Area — homeowners who already have systems installed and need upgrades, retrofits, expansions, troubleshooting solutions, support plans, and security monitoring contracts.
Your job is to become the trusted advisor for homeowners who want their systems fixed, upgraded, or enhanced. You're not selling to builders or architects — you're selling directly to the people living in the home.
System Upgrades & Retrofits
Diagnosing aging control, lighting, and security systems and proposing modern, integrated solutions.
Support Plans & Monitoring Contracts
Converting reactive clients into long-term recurring revenue relationships through monthly support plans and security monitoring.
Service Call Conversions
Turning flagged service calls from techs into scoped, priced proposals delivered within 24 hours.
Proactive Outreach
Monthly campaigns reaching out to clients who haven't been heard from in months, checking in, and identifying upgrade opportunities.
What This Role Demands
This role demands a technically proficient, service-oriented sales professional with deep knowledge of AV, control, and lighting systems. You must be able to walk into a home, quickly assess an existing system, diagnose issues, and propose credible solutions — all while communicating in simple, non-technical language to homeowners.
You need to be hungry — this is not an order-taker role. You'll be proactively reaching out to clients, following up on service calls, turning around proposals in 24 hours, and hitting monthly sales goals that rival a standard luxury sales rep. You must be organized, able to handle high volume (4-6 techs funneling opportunities to you), and willing to work beyond 8-5 when needed to meet commitments.
Technical AV/Control/Lighting Background
Strong working knowledge of smart home systems (Control4, Crestron, Savant, Lutron). AV/control/lighting experience preferred; security-only background will not translate.
Client-Facing Service Experience
Proven ability to build trust with homeowners, diagnose their pain points, and translate technical concepts into simple, clear language.
Hungry, Not an Order Taker
Proactive in reaching out to existing clients, converting service calls into opportunities, and hitting aggressive monthly sales targets.
Organized & Fast-Moving
Ability to manage high volume, prioritize competing demands, and deliver proposals within 24 hours without sacrificing quality.
Why This Market, Why Now
The smart home industry is the next essential trade. A century ago, electricity wasn't standard. Fifty years ago, air conditioning was a luxury. Today, robust networking, integrated lighting, motorized shades, and whole-home automation are becoming baseline expectations in high-end homes.
The San Francisco Bay Area represents one of the wealthiest and most tech-savvy markets in the country. Homeowners here expect sophisticated, seamless technology — and they're willing to invest in keeping their systems current, functional, and cutting-edge.
The opportunity is massive because the existing client base is large, active, and underserved. The service manager is overwhelmed. The funnel is overflowing. Clients want upgrades, support, and solutions — but there's no one dedicated to turning that demand into revenue. That's where you come in.
A Hybrid Role With Real Autonomy
You'll work from home but spend significant time in the field — visiting client homes for site walks, meeting with the Service Manager and team at the branch, and coordinating with techs to scope opportunities. This is not a desk job. This is being the service sales engine for one of the company's largest branches — constantly moving, following up, proposing, and closing.
You'll work closely with the Service Manager (Eric) — a 30-year veteran with deep technical knowledge and long-standing client relationships. Every Monday, you'll sit down together to review the previous week's service calls, identify opportunities, and strategize how to support each other.
Client Homes
On-site visits for discovery, site walks, and system assessments when techs don't have time to gather all the information.
Branch Office
Regular collaboration with the Service Manager, techs, and operations team to ensure seamless handoffs and execution.
Field Coordination
Working closely with 4-6 service techs who will flag opportunities and funnel leads to you throughout the week.
Your First 12–18 Months: Three Strategic Priorities
Success in this role will be defined by three clear priorities. This isn't a maintenance role where you're waiting for opportunities to come to you. This is a high-volume, fast-paced, proactive sales role where you're expected to turn the overwhelmed funnel into consistent, predictable revenue.
Own the Service Sales Funnel
Manage a high volume of opportunities funneled by 4-6 service techs, flagged service calls that need proposals, and monthly outreach campaigns to clients who haven't been heard from in months. Move fast — turning around proposals within 24 hours, following up relentlessly, and keeping the pipeline organized and moving. Speed and follow-through are non-negotiable.
Convert Support Plans & Monitoring Contracts
A major focus of this role is converting reactive clients into long-term recurring revenue relationships. That means selling monthly support plans and security monitoring contracts. You'll partner with the Service Manager to identify the right clients, pitch the value, and close the deal. This is a key driver of branch profitability and your success metrics.
Communicate & Deliver on Commitments
Homeowners expect white-glove service and clear communication. When you set an expectation — whether it's a proposal deadline, a follow-up call, or a site visit — you deliver on it. Period. Your reputation is built on trust, reliability, and follow-through.
The Profile We're Looking For
Technical Expert Who Translates Simply
You have deep working knowledge of smart home systems (AV, control, lighting, security) and can walk into a home and diagnose what's there. But you also know how to communicate that in simple, non-technical language to homeowners who just want their system to work.
Hungry & Proactive
You're not waiting for opportunities to come to you. You're reaching out to clients, following up on service calls, moving proposals through the pipeline, and hitting aggressive monthly sales goals. You have the drive to hunt your existing client base and turn warm leads into revenue.
Organized & High-Volume Ready
You can manage multiple opportunities at once, prioritize what's urgent, and move fast without sacrificing quality. You're comfortable with 4-6 techs funneling opportunities to you and know how to keep everything organized and moving.
Low Ego, High Collaboration
You know what you know, and you know what you don't know. When you need help from the Service Manager, the techs, or the service sales engineer, you ask. You're not trying to be the smartest person in the room — you're trying to deliver the best solution for the client.
Service Mentality That Runs Deep
This isn't a transactional sales job. You're guiding clients through upgrades, troubleshooting, and system enhancements that can take weeks or months. You care about delivering an exceptional experience at every stage — not just closing the deal. Clients remember how they felt throughout the process.
Comfortable Working Beyond 8-5
This is not a clock-in, clock-out role. Sometimes you'll need to work late to deliver on a commitment to a client. The next day, you might take off early. It's about delivering on what you promise — not punching a timecard.
Who We're Looking For
As the Luxury Service Account Manager for San Francisco, you will own the service sales function and drive revenue growth by converting service calls, support plans, and proactive outreach into closed opportunities. You will serve as the primary point of contact for existing homeowners who need system upgrades, retrofits, support plans, and security monitoring.
This role requires technical depth, fast execution, and exceptional client communication. You'll work in a high-volume environment where speed, organization, and follow-through are critical to success.
Diagnose & Propose
Walk into homes, assess systems, identify opportunities
Follow Up & Close
Turn service calls into proposals delivered within 24 hours
Build Recurring Revenue
Convert clients into support plans and monitoring contracts
Every stage of this process demands speed, precision, and a genuine commitment to the client's experience — from the first call to the final installation.
What You'll Be Doing
Proactive Client Outreach
Reach out to clients monthly who haven't been heard from in 4+ months. Check in, see how systems are performing, and identify upgrade or service opportunities.
Service Call Conversion
Review flagged service calls from techs on a daily dashboard. Follow up with clients, scope the opportunity, and deliver proposals within 24 hours.
Support Plan & Monitoring Sales
Partner with the Service Manager to sell monthly support plans and security monitoring contracts. Target clients who are reactive and convert them into long-term recurring relationships.
Site Walks & Discovery
Visit client homes when techs don't have time to gather all the information needed to scope an upgrade or retrofit. Assess systems, take notes, and translate that into actionable proposals.
Collaboration With Service Manager
Meet every Monday with the Service Manager to review the previous week's service calls, discuss client opportunities, and strategize how to support each other.
Proposal Development & CRM Management
Create clear, accurate proposals using internal tools. Present solutions to clients with confidence. Maintain an accurate CRM, track all opportunities, forecast revenue, and provide regular updates to leadership.
Required Education & Experience
We're looking for a service-oriented sales professional with deep technical knowledge of smart home systems and proven experience working directly with homeowners. The ideal candidate brings both the technical depth to diagnose systems and the client communication skills to translate complexity into clarity.
5+ Years Experience
AV, smart home integration, control systems, lighting, or residential technology sales. Service-based experience strongly preferred.
Technical AV/Control/Lighting Background
Working knowledge of Control4, Crestron, Savant, Lutron, and related platforms. Ability to assess existing systems and propose credible upgrades.
Client-Facing & Service-Oriented
Proven ability to build trust with homeowners, especially women and house managers who are the primary decision-makers in service situations.
Proactive & Hungry
Not an order taker. Proven track record of hitting sales goals, reaching out to clients proactively, and converting opportunities into closed revenue.
Competencies, Abilities & Skills
Exceptional Client Communication
Ability to translate technical concepts into simple, clear language for non-technical homeowners.
Technical Depth in AV/Control/Lighting
Strong working knowledge of smart home systems, with ability to diagnose and propose solutions on the fly — Control4, Crestron, Savant, Lutron.
Organizational Excellence
Ability to manage high volume, keep accurate records, and prioritize based on urgency and client commitments.
Low Ego, High Collaboration
Comfortable asking for help when needed and partnering closely with the Service Manager and techs. Proficiency with CRM software (Salesforce, HubSpot, or similar).
Fast Execution
Ability to move proposals from flagged service call to delivered proposal within 24 hours without sacrificing quality.
Compensation & Benefits
OTE Floor
Competitive base + commission structure.
OTE Ceiling
Top performers will significantly exceed this range.
Medical, Dental & Vision
401(k) with Company Match
Car Allowance
Phone Allowance
PTO & Paid Holidays
Paid Parental Leave
Life Insurance
Professional Development & Training
Company-Provided Tools & Technology
Seize Your Opportunity
If you're a technically proficient, client-focused sales professional ready to own a high-volume service territory in one of the country's wealthiest markets, we want to hear from you.
This is more than a job; it's a chance to formalize a proven service sales function, turn an overwhelmed funnel into consistent revenue, and build something significant in the San Francisco Bay Area.
Discover More
Curious to dive deeper into our client's innovative spirit, culture, or the cutting-edge smart home technologies you'll be championing? We invite you to connect and explore further.
Luxury Service Account Manager